The Home Depot Middletown,DE Store in Middletown, DE 19709 (2024)

Terrible at the return counter and wood cutting

Had to wait for a return as someone was just standing in the customer service area. Had to ask three different people to call for someone to cut down a piece of plywood

by

A great. Store !!!!

I love my hard wood flooring, my new deck and my kitchen appliances.

by

Home Depot Middletown and it's employees

The Home Depot has the parts I need and their employees are always very helpful and nice.Being retired ,the military discount saves me money and that's great.

by

Gotten expensive.

Needed 9 good old fashioned, basic white curtain rods. Finally found them in the back of the store and only with the aid of my cell phone did I find them. Only to find that these basic rods and almost 5 bucks a one! Again, I needed 9 it only found 5 in stock. Next day I went to another shop and found them for less than $3 each. Sad part is that although this Home Depot is in another town, it is better than my local one.and because of that. I will return to this site and recommend it to my friends but the them to look around first!

by

A great employee

Janet Lynn the Sale Cashier was very helpful.

by

Felt discriminated against

I feel like I was discriminated against by the cashier. When arriving to self-check out (I had 6 small items in my cart), I was directed by an employee to go to registry 6 after she eyed me up and down, even though two other people were using the self checkout area and two open registers. I have an auditory disorder so I normally prefer using self checkout so I can read and see each price breakdown on my screen rather than having to try and understand someone else. My cashier Yolanda was rude and felt like she did not trust me to use the self checkout after eyeing me up and down. It made me very uncomfortable and I do not plan on returning to this store, ever.

by

Great Customer Service

Christine and Fred provided me with a great customer experience.

by

Buyer beware

I started my project for my Kitchen countertop in October 2023. Colonial marble In King of Prussia. Very unprofessional . I tried to get everything done before the holidays I was getting granite and the slab broke approximately 4 to 5 times and they played so many games and replacing it and start lying about different things that was wrong with the slab. For example, it had a hairline crack in it, which grew even bigger around the sink area and around the soap dispenser it was a hole there which she tried to fix and told me that I would have a replacement the next week. they lie and tell me they were going to give me a whole new kitchen the next weekend, and they only brought part of the kitchen, which is not match what was existing there. I refuse the install because it was two different types of countertops. They continue to play games lying on me and I decided that I wanted to pick out a different type of countertops because this one just didn’t work out when I decided to do that they became very nasty and tried to lie on me. I took something out that I thought was comfortable for me, and which I was told to do so and then , they continue to play games. Make sure when you have a countertop doesn’t matter his granite or quartz and it has veins to it. Make sure that you get a layout first so you know exactly where they’re putting the seams and matching the veins it is very important. Make sure the layout is done. Oh yeah , they had me go to different locations to look at the slab. Please go pick out your own slab in the location depending on where you live it could be up to 60 minutes to an hour and a half away from you. Make sure you also stay in contact with them through email , because they continue to lie on the phone please do not trust colonial marble in King of Prussia they do a horrible job also from the from this time they have not restored my countertops properly and they did not make sure that they were glued down and did I mention about the leak. I have standing water in the bottom of my cabinet. Don’t know how long it was there so make sure you check out the plumbing yourself and make sure it’s OK. I just wanted to let you know exactly what I went through with them. There’s more to tell, but just beware of them, I suggest you go somewhere else because the experience with them was very horrible . I would like to add some pictures, but it won’t allow me on their site electric experience. Be a good experience when you get your kitchen done when you see the red flags run it’s not worth it.

by

All Aspects of Service were Excellent

I decided after deeper research of the washer I choose that I didnt want it. Called store and they were able to help direct me to the proper people to stop the delivery, which was 2 stops from my house. The woman that took my call at the delivery warehouse was excellent and said it was fine and directed me how the refusal would work.

by

Love this store

I can always find what I need here including plenty of salespeople on the floor. The staff is friendly and willing to help out in any way.

by